Frequently Asked Questions (FAQ)

Products & Usage

Krafthaus offers a comprehensive range of building material solutions including silicone sealants, anchors, fasteners, material processing tools, and personal protective equipment.

Yes, we provide detailed product specifications and technical data sheet to help you choose the right solution for your application.

Yes, Krafthaus products comply with relevant industry standards and certifications where applicable.

Orders & Payments

You can place an order by submitting your requirements through the contact form available on our website or through WhatsApp.

We accept multiple payment methods including cash, bank transfer, and cheque.

Yes, Cash on Delivery (COD) is available.

Yes, you can request to modify or cancel your order after placing it. Any changes must be communicated immediately before dispatch.

Yes, you will receive confirmation.

Shipping & Delivery

Yes, we provide delivery services across the UAE to support our customers’ project and material requirements.

Standard delivery is typically completed by the next day, depending on order quantity and availability.

You can track your order by contacting our team directly for real-time updates.

There is no shipping charge for orders above AED 300. For orders below AED 300, customers may collect their items directly from our store or coordinate with our sales team.

Returns & Refunds

Return or exchange of material within 7 days subjected to quality approval.

No, products must be unused and in their original condition to be eligible for return.

Contact & Support

Call / WhatsApp +971 42327933 or email [email protected]